My orders

My booked event

• Has my order been successful?
• Can I bring a camera with me to the event?
• Is public transport to get to the venue included in the ticket?
• I want to comment on/complain about the event I attended.
• Where can I check the status of my order?
• When does admission start? When does the event start?

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ticketdirect

• Do I have to print out the ticketdirect?
• I cannot print/generate my ticketdirect.

Invoice

• How do I receive an invoice?

Ticket return

• Can I still change or cancel my order?
• My event has been postponed or relocated. Can I return the tickets?
• Can I cancel my order if there are significant changes in the event details?
• The refund is less than the final price on my bill.

Ticket loss

• I have lost my tickets or they have been stolen.
• I can´t find my ticket anymore.

Shipment

• I haven’t received my tickets yet.
• I accidentally booked the wrong event/wrong number of tickets/wrong price category.
• I didn’t receive the number of tickets I ordered.
• I accidentally selected the wrong mode of shipment/wrong method of payment.

Contact

• How do I contact the customer service?

Payment options with Klarna

• Why was i charged reminder fees from Klarna?
• I made a mistake in the transfer to Klarna, what shall I do?
• What are the Klarna bank details for purchase on account?
• When will I receive my invoice via Klarna?
• How do I contact Klarna´s customer service?
• Can I pay my Klarna invoice in rates?

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