Tickets are security papers – for which no replacement can be issued in case of loss or theft. If they are positively identifiable seat number tickets we can issue a seat confirmation which will allow admission to the event of your choice. For re-issuing tickets we charge a handling fee of EUR 15,-, furthermore in order to do so, we need an official notice of loss. In this case please contact us via our contact form or by telephone at +43 1 96096.
If they are standing room tickets/seats with open seating or seats that can not be positively identified (tickets were sold to customers without customer data) we unfortunately can not issue a replacement.
Tickets which have been booked with the delivery method ticketdirect can be reprinted in the customer account at any time or alternatively have the ticket available on your mobile device at the entrance.