Reasonable, minor and objectively justified changes of cast or beginning of an event do not warrant a cancellation of the order.
Orders may only be cancelled in the case of unacceptable, major or unobjective changes, for example if a headliner that has been announced does not appear or if the event is postponed. The organizer of the event decides if a refund is possible.
For events in Austria, eventim is only the ticket provider. For events abroad, eventim is only the ticket agent.