Due to varying delivery times, your shipment may exceptionally be delayed by up to 9 business days. We kindly ask you to be patient until your shipment arrives. For certain events, such as international football matches, Formula 1, MotoGP or VIP tickets, tickets are only dispatched shortly before the event. You can find out whether this applies to your tickets in your order confirmation.
If you have not received your shipment within 9 business days of receiving our shipping confirmation email, please contact us via our contact form.
If you have a ticketdirect ticket, you can view and print your PDF ticket at any time and from anywhere until the event begins via your customer account. Log in to your eventim customer account using your email address and password. Then go to “View all orders” and select the relevant order. Now click on “Download ticketdirect ticket”. Please print your ticket in A4 format or have it ready on your mobile device when entering the venue.
You can also find the relevant link to your account page in your order confirmation. (Please note: Tickets are electronically scanned upon entry and are valid for one-time use only! It is therefore important to keep your ticketdirect ticket secure and not share the ticket or its link with others. If there are copies or multiple printouts of the same ticket, only the first person to pass the admission check will be granted entry.)
If you are unable to generate your ticket in your “My eventim” account, please contact us via our contact form.