Did you use the wrong payment information?
Klarna cannot assign a payment with an incorrect purpose to your invoice. Your payment will be automatically transferred back to you in this case. In this case, please check if the payment has already been refunded to you. The Klarna invoice is still outstanding and must be paid on time.
Did you pay your invoice directly to eventim?
If you have paid eventim directly, please contact our customer service to obtain a refund. The Klarna invoice is still outstanding and must be paid by the due date.
Have you paid too little?
If you have paid too little, you can simply make another transfer with the same payment information to pay the balance.
Have you paid too much?
If you have transferred too much, the overpaid money will be automatically refunded to you within 5-7 banking days. Please check your bank statements to see if you have already received a refund from Klarna.